POLICY & EXCHANGES:

 At the moment Simply Moe Slayed Luxury Hair & Wigs ONLY provides pre-orders. This means that when payment is made in full orders it will take 2-3 business days to process, once it’s been processed and shipped a tracking number will be emailed/messaged to you it will take an additional 3-7 business days to arrive. Signature is REQUIRED upon arrival of a package by the customer. 

 

RETURN POLICY: 

We strive to provide efficient and amazing customer service to all of our customers. If you by any chance you received the wrong package, we will gladly accept the hair back in return for your correct order. The Products and Hair MUST NOT be altered and; in the same condition as it was when received. We will DECLINE the return if the items aren’t in their original state.  

ALL HAIR BUNDLE, FRONTAL, CLOSURE, AND WIG ORDERS,  ARE All FINAL SALE. NO REFUNDS AND NO EXCHANGES.

LOST/DAMAGED ORDERS: 

Once packages have been shipped and your tracking number has been provided to you via email, the package is OUT OF OUR CARE and becomes in the care of the shipping company USPS MAIL. If your package is by any chance damaged or stolen, PLEASE contact USPS MAIL

(1-800-275-8777)  to take care of your concern as it’s out of our hands. 

            ZERO TOLERANCE CHARGE-BACK POLICY

Customers are urged to contact us by email simplymoeslayed@gmail.com prior to filing a charge-back. In many cases, any dissatisfaction can be resolved simply and easily. A charge-back occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since charge-backs are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate charge-back abuses. All abusers will be reported to the Charge-back Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the charge-back is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account